We came across a strange issue recently with Legato Networker where if you initiated a backup from the Legato server itself, version 7.3 SP4, then it would back everything up except c:\temp
When we looked from the client end (, and tried a restore, we could see c:\temp but the restore contents was empty. No directives in place and no nsr.dir exclusions in place.
Went through google but nothing obvious came to light. was not a DFS mount point, NTFS security was fine, and strangely enough when we initiated a backup from the client side, then c:\temp was backed up....
After some hours searching, we applied some lateral thinking and checking several other boxes on differnet backup servers.
All the same, c:\temp was always empty.....
At which point we got EMC on the phone, the transcript is below.. All I can say is don't keep anything in c:\temp and expect to be able to restore it ! It's a known bug with no fix...
I hope google may catalogue this post so other users may find it easier to diagnose this use quicker than we did !
System: "Welcome to the EMC Customer Support Center."
System: "We will be with you in just a moment."
firstname.lastname@example.org: "folder excluded from backups"
System: "The Service Request number for your inquiry is 3254xxx."
EMC :"Thank you for contacting EMC Customer Service. My name is "
email@example.com: "Hi "
firstname.lastname@example.org: "just a quick question about a backup of a windows client"
email@example.com: "I can see our backups are miising c:\temp"
firstname.lastname@example.org: "this appears to be intentional as all the clients are the same"
EMC :"what is the saveset mentioned"
email@example.com: "this is not done by a directive or a nsr.dir exclusion list"
firstname.lastname@example.org: "saveset is C:\"
email@example.com: "client is set for filesystems = all"
EMC :"have you enabled any directive to skip"
firstname.lastname@example.org: "no the orginal directive was set so skip *.dbf"
email@example.com: "I have now set an empty directive so nothing should be excluded"
firstname.lastname@example.org: "but C:\temp is still missed"
email@example.com: "what causes this?"
firstname.lastname@example.org: "can it be turned off>"
EMC :"one moment"
EMC :"have you tried by giving saveset C:\temp"
email@example.com: "yes, this was what i was doing in testing"
EMC :"or just open networker user"
EMC :"and than click on backup it will list all files and folders"
EMC :"whether temp folder is visible there"
EMC :"if it is not visible it will not backup"
firstname.lastname@example.org: "that is the really strange thing. a client initiated backup will work okay. but when you do a server initiated backup it fails AND it removes the CFI for the earlier backup"
EMC :"normally it will skip temp folder"
EMC :"have you tried client initiated backup"
EMC :"and it has backup temp folder"
email@example.com: "see comment at 14:28:08"
EMC :"when you initiate backup from server that will not take tmep folder it will skip"
firstname.lastname@example.org: "that's right"
EMC :"its know issue"
email@example.com: "so is it missed because there is a problem, or because EMC want it to work that way??"
firstname.lastname@example.org: "is there a fix?"
EMC :"there is no fix for this as of now"
email@example.com: "okay. at least I know my config is good."
firstname.lastname@example.org: "thanks for your help"
email@example.com: "have a good day"
EMC :"yes its good"
EMC :"Thanks again for contacting EMC Support."
firstname.lastname@example.org: "thank you"